'Tis the season...

Here at Rhinelander GM and Toyota, we are ready to assist you and all your snow plow needs.  We have a HUGE inventory of parts, factory trained technicians and the most competitive BOSS plow pricing around!!

We're always happy to provide a free estimate and we've got a large line-up of snow plows to browse.

If you've already got your plow, stop in and ask about our annual snowplow service package to get your plow back in tip top shape for the season!

BOSS Plows starting at $3,995.00 INSTALLED!

Winner!

A pop quiz reviewing the sales process and business philosophy landed one of our more recent hires the "booby prize".  Justin Moravec, sales consultant, was award the great prize of a brand new "Turbo Vac"!  It must be noted that not just anybody can obtain such a valuable piece of merchandise....much less WIN one!  Acquiring the "Turbo Vac" requires ordering and paying too much for the "Fix It Pro" vehicle scratch repair "Clear Coat Marker"...which someone (who shall remain anonymous) recently did here at Rhinelander GM and Toyota.  Justin is pictured here (the proud one) showing off his new prized possession to fellow sales consultant Adam Jameson.

Careful, Justin, looks like Adam has his eye on your prize!

Congratulations to Justin on his accomplishment.

A Note

Milt Aus, Toyota Sales Manager, received this letter from a customer pleased with our team members' dedication to customer satisfaction.  Thanks to Marc, Rich, and Eric for a job well done!

Dear Mr. Aus:

 

I thought you should be aware of the excellent customer service given to me by three of your staff, Marc Vasquez, Rich Hollands, and Eric Parkinson.  Last night I purchased an '03 Honda Accord from Rhinelander Toyota.  While I was waiting to sign paperwork, Marc informed me that your shop had just discovered that the stereo did not work, but that the dealership would replace it and pick up the cost since the problem was pre-existing.  I am scheduled to depart tomorrow morning for a week-long road trip, so I asked Marc if there was any way he could have the stereo replaced before then.  I was pessimistic about this request being fulfilled, but when I returned to my workplace this afternoon, I found my new car in the parking lot with a new, fully functioning stereo.  My impression is that Marc, Rich, and Eric went above and beyond the call of duty to get this done, considering that they had to order the stereo, pick up and deliver my car, and work my car into their schedule, all in less than one work day and with basically no advanced notice previous to this morning.  I am impressed and in general really appreciate how these guys dealt with this small problem.

 

Sincerely,

 

Mike W.

FAQ Friday

This week, GM Service Manager Sean McAdam answers a FAQ.

"What happened to so-and-so?"

Our guests at times ask about the new employees they meet and what happened to ____, a familiar face they have been used to seeing.  Rhinelander GM and Toyota has, on average, 73 full time employees with 19 different job classifications located in four buildings.  As part of our basic values, we believe in the following:

The Value of Ongoing Improvement

We believe in not accepting the status quo; we believe we can always improve and get better than we are, and we believe in the value of ongoing education in any form.  We believe in providing opportunity for personal, professional, and organizational growth and innovation for our people and our company.

With that Value in mind, our employees are given the opportunity to move within our organization to learn new skills and grow professionally; in fact, one recently departed employee now owns his own dealership!  So if you don't see a familiar face, don't despair- there is a good chance they're still here, just learning and growing.

-Sean McAdam, GM Service Manager

New to Toyota

We are excited to welcome Dave Menden to the Toyota Service Department.  Dave has been the Service Manager for many years at Rhinelander GM, and recently made the move to our Toyota dealership.  Under Dave's leadership, the GM Service Department not only navigated some of the most turbulent times in GM history, they did it with one of the highest Customer Satisfaction Scores in the region.  Dave started his career as a mechanic (technician) over thirty years ago and still maintains his ASE Master Certification.  Our entire Toyota team is proud to have Dave Menden leading us to the next level.

Truck Month

This month, the focus at Rhinelander GM is on trucks!  We're offering up to $6,500 in incentives on new 1/2 ton trucks.  You'll find $2,000 overage bonus cash and 0% for 72 months on select units.

GM has also rolled out their new "60 Day Satisfaction Guarantee" program.  Check out information on this great guarantee by clicking HERE.

Knowledge

Receptionist Tarcie Goes has been hard at work, striving to make your visit to our dealerships' websites a more productive one.  Tarcie has this to say:

"In the last few months I have been diligently working on updating the website with more in-depth vehicle features and trying to capture more pictures before the snow flies.  One of the main jobs online is to enter the "build" of the vehicle.  The build is a general list of what amenities are on a vehicle.  This allows people to shop online and compare apples to apples.  This has been a challenging yet rewarding task for me.  Before I worked here, I could tell you whether a car was red or blue.  Now with the help of the sales crew at GM, I can rattle off the gear ratios on a pickup truck.  This has come in very handy on the weekends when people stop me to "talk shop" at the frozen food section of the local grocery.  My husband's friends are quite impressed at how I can compare the similarities of the 2010 Camaro to the 1969 Camaro.  Watch out family and friends, Christmas gifts this year might just be bug guards and engine block heaters!"

-Tarcie Goes, Receptionist