11.13.2009
'Tis the season...
11.12.2009
Winner!

11.11.2009
A Note
Dear Mr. Aus:
I thought you should be aware of the excellent customer service given to me by three of your staff, Marc Vasquez, Rich Hollands, and Eric Parkinson. Last night I purchased an '03 Honda Accord from Rhinelander Toyota. While I was waiting to sign paperwork, Marc informed me that your shop had just discovered that the stereo did not work, but that the dealership would replace it and pick up the cost since the problem was pre-existing. I am scheduled to depart tomorrow morning for a week-long road trip, so I asked Marc if there was any way he could have the stereo replaced before then. I was pessimistic about this request being fulfilled, but when I returned to my workplace this afternoon, I found my new car in the parking lot with a new, fully functioning stereo. My impression is that Marc, Rich, and Eric went above and beyond the call of duty to get this done, considering that they had to order the stereo, pick up and deliver my car, and work my car into their schedule, all in less than one work day and with basically no advanced notice previous to this morning. I am impressed and in general really appreciate how these guys dealt with this small problem.
Sincerely,
Mike W.